MERCEDES-BENZ ROADSIDE ASSISTANCE
Support.
Whenever You Need It.
Find immediate contact details, understand Mercedes-Benz breakdown support and learn how eligible servicing can renew cover.
Mercedes-Benz
Authorised Repairer
Manufacturer-approved care for your vehicle.
Mercedes-Benz
Trained Technicians
Specialist knowledge across current and older models.
Genuine
Mercedes-Benz Parts
Parts developed to work with your vehicle.
Specialist Diagnostic
Equipment
Accurate fault finding and informed recommendations.
BREAKDOWN AND ACCIDENT SUPPORT
Help at the Roadside
and Beyond.
Mercedes-Benz Roadside Assistance works with the RAC to provide 24-hour support across the UK and Europe, subject to cover. A qualified technician will first try to restore mobility at the roadside. If that is not possible, the vehicle can be recovered under the applicable terms.
WHAT ROADSIDE ASSISTANCE CAN COVER
Support for More Than a Mechanical Breakdown.
Technical Breakdown
Help when a technical or safety issue prevents the journey from continuing.
Non Technical Breakdown
Support for incidents such as a puncture, lost keys or running out of fuel.
Accident
Assistance
Recovery support to an authorised repairer under the applicable cover.
Vandalism
or Theft
Assistance where the journey is disrupted by vandalism or theft.
RENEW ROADSIDE ASSISTANCE THROUGH SERVICING
One More Benefit of Authorised Servicing.
Mercedes-Benz currently includes complimentary Roadside Assistance for three years with a new car and one year with an Approved Used car. After that, eligible cover can be renewed for 12 months when a full Mercedes-Benz recommended service, including the required routine and additional maintenance items, is completed by an Authorised Repairer such as Rygor Mercedes-Benz
Cover is currently available for eligible cars first registered in the UK from 24 October 1998, with restrictions for some older vehicles. Terms and eligibility apply.
NEED IMMEDIATE ROADSIDE HELP
Call Mercedes-Benz Roadside Assistance Now.
If you are need of immediate assistance, please call the numbers below and have the following information ready.
Primary numbers: +44 (0)20 7975 7077 or 00800 1777 7777. If your mobile provider charges for freephone numbers, call +44 (0)20 7344 1651. Support for customers with hearing loss is available by email at hls.gbr@cac.mercedes-benz.com.
Vehicle registration
VIN or chassis number if available
Owner or company details
A clear description of the problem
Your exact location and direction of travel
AFTER RECOVERY
Specialist Diagnosis and Repair From Rygor.
If your Mercedes-Benz is recovered or needs follow-up work, Rygor can arrange diagnostics, explain the repair route and use Genuine Mercedes-Benz Parts where replacements are required.Â
Book with the Heathrow or Gloucester team and have the full workshop available for your vehicle.
Access trained technicians who can diagnose and repair your vehicle in our specialist workshop.
Find the right parts for maintenance and repair work, with expert advice.
Rygor Mercedes-Benz Locations
Expert Mercedes-Benz Care.
Two Convenient Locations.
Choose the Rygor Mercedes-Benz team that works best for you. Our Heathrow and Gloucester sites provide specialist aftersales support from trained technicians, with clear advice before any additional work begins.
Rygor Mercedes-Benz Heathrow
Green Lane, Hounslow, TW4 6BT.
Convenient for Heathrow, Hounslow and surrounding West London areas.
Rygor Mercedes-Benz Gloucester
Unit 7, Triangle Park, Gloucester, GL1 1AH.
Specialist Mercedes-Benz aftersales support for Gloucester, Cheltenham and Stroud
HERE WHEN YOU NEED US
Service Due. Check Your Roadside Renewal.
Rygor Auto Contact Form
Please fill out the contact form to allow our team to help you with your enquiry. Thank you.
Rygor Auto FAQs
What is the Mercedes-Benz Roadside Assistance number?
The current UK contact numbers shown by Mercedes-Benz are +44 (0)20 7975 7077 and 00800 1777 7777. If your mobile provider charges for freephone numbers, use +44 (0)20 7344 1651. Verify these numbers at launch.
Is Mercedes-Benz Roadside Assistance available 24 hours a day?
Mercedes-Benz currently states that support is available 24 hours a day, 365 days a year across the UK and Europe, subject to the active cover and its terms.
What happens if my Mercedes-Benz cannot be repaired at the roadside?
If the technician cannot restore mobility, recovery can be arranged under the cover terms, normally to an appropriate Mercedes-Benz Authorised Repairer.
Does a Mercedes-Benz service renew Roadside Assistance?
A qualifying full Mercedes-Benz recommended service completed by an Authorised Repairer can renew eligible cover for 12 months. Required routine and additional maintenance items must be completed and terms apply.
How long is complimentary Roadside Assistance included with a new car?
Mercedes-Benz currently states that comprehensive cover is included for three years with a new Mercedes-Benz and one year with an Approved Used car, subject to the programme terms.
What details should I have when I call?
Have the registration, VIN or chassis number, owner or company details, a description of the problem and your exact location ready.
Should I call Rygor if I have broken down?
For an active roadside incident, call Mercedes-Benz Roadside Assistance first. Contact Rygor for follow-up diagnosis, repair, servicing or help understanding the next workshop step.