Rygor Auto’s dedicated Mercedes-Benz Passenger Car Service and Repair Centre in Heathrow is now open.
The new facility will exclusively cater to Mercedes-Benz Passenger Cars, complementing the existing Rygor Auto Van Centre and Rygor Auto Truck Centre in the Heathrow area, which continue to serve light and heavy commercial vehicles.
This strategic move represents a significant step in Rygor Auto’s expansion into the passenger car segment, following the successful establishment of Rygor Auto Gloucester as an Authorised Mercedes-Benz Repairer last year.
With 18 ramps, including an MOT bay and a four-wheel alignment bay, the new Rygor Mercedes-Benz Heathrow site will provide a comprehensive range of services to Mercedes-Benz car drivers.
Rygor’s expert team of Mercedes-Benz-trained technicians deliver industry-leading maintenance and repairs, covering servicing, repairs, and MOTs, as well as an Express Service.
Rygor Mercedes-Benz Heathrow’s foremost priority is to ensure customer satisfaction by providing excellent service standards. To this end, the new facility features a welcoming customer waiting area. Customers are invited to wait whilst their vehicle is serviced and can make use of comfortable workstations and free Wi-Fi access, enabling them to catch up on work emails or browse the internet, all whilst enjoying a cup of freshly ground coffee.
Rygor Auto has earned recognition for its exceptional customer service, and John Keogh, Rygor’s managing director, said “This is another exciting step for Rygor Group of which Rygor Auto is a significant part. Rygor Group is known for delivering fantastic customer service, and this will absolutely be the case in the premium car sector too and we have loved already welcoming customers to our new site this week.”
With more than 30-years of industry experience, general manager, Ben Farmer, will oversee the site’s daily operations, ensuring the delivery of outstanding, quality service. “Moving to Rygor Auto was a considered career move and I am so happy I have joined this forward-thinking company, that not only places customer service at its heart, but crucially is committed to being a Best Workplace for our team. The team at Mercedes-Benz Heathrow is exceptional and we love welcoming existing customers to the site, as well as new customers who will experience Rygor Auto for the first time.
“All customers can be assured that they will receive a first-class service as we are really putting ourselves into the shoes of all our customers to consider what they each require. For example, we offer an Express Service solution for Chauffeur and Taxi businesses, providing double the attention on the vehicle, for half of our customer’s time, with two Mercedes-Benz certified technicians servicing the vehicle with expertise and efficiency. We also cannot wait to invite guests to our official launch event on Saturday 8 June at the site, which will be a great opportunity for customers to meet with our team, see the new site and enjoy a family fun day,” Ben added.
