Mercedes-Benz Service,
Rygor Auto
Terms and conditions
Online Sales Terms and Conditions
These Terms and Conditions (“Terms”) describe the rights and responsibilities of you and us in relation to your purchase of a vehicle through this website. Please read them carefully as they represent a legally binding agreement between you and us (and the finance company if you buy on finance).Any purchase of a vehicle on this website is subject to these Terms.The contract between us is concluded in English.
Warranties and Liabilities
Comprehensive multi-point checks are performed on every one of our used vehicle including meticulously checking inside and out, under the bonnet and on the road by one of our trained technicians.
Vehicle history check
We ensure every vehicle’s provenance – making sure it has no outstanding finance charges and is not registered as stolen or an insurance write-off. You will receive certification to confirm that the chassis and registration numbers are the same as those recorded by the DVLA.
Vehicle mileage check
Every vehicle comes with confirmation that the recorded mileage is genuine.
Vehicle handover
Our handover process is just as comprehensive for our used vehicles as it is for new ones.
We are under a legal duty to supply you with a vehicle that is as described to you, fit for purpose, of satisfactory quality, and otherwise in conformity with the contract between you and us set out in these Terms. Nothing in these Terms (or any after-sales services or guarantees or warranties we offer) reduce or take away any legal right you otherwise have.
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of that failure or our failure to use reasonable care and skill in performing our obligations, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.
We only supply vehicles for domestic and private use. If you use a vehicle you have purchased for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Codes of Conduct
Rygor adheres to the Motor Ombudsman Codes.
Complaints and Dispute Resolution
If you are less than satisfied about any part of our service, we want to hear from you so that we can put things right. You can :
Email marketing@rygor.co.uk
Please provide your name and the details of the reason you are contacting us, as well as your vehicle registration (if applicable).
We will always try to resolve your case as soon as possible. If we cannot resolve immediately, we will send you acknowledgement of your case within 48 hours.
We will work hard to fix things for you as quickly and efficiently as possible, if your case is complex or involves a number of issues we may need some time to make sure that we cover everything. We will keep you regularly informed, either by telephone or in writing, while we do so.
We aim to take no longer than 8 weeks to fully resolve your case, so if you haven’t received a resolution by then we will either provide you with our final response, or explain to you why we are still unable to provide you with our final response.
If you are not satisfied with the final response we put forward you are welcome to seek advice with an independent body and we can recommend The Motor Ombudsman.
The Motor Ombudsman is the automotive dispute resolution body. It is the first voluntary and fully-impartial private sector ombudsman that provides a self-regulatory environment for the automotive industry using its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice.
Their independent advice is free and they can be contacted via the following methods:
The Motor Ombudsman Ltd 71 Great Peter Street London SW1P 2BN Telephone: 0843 910 9000.
Email: consumer@tmo-uk.org
Other Legal Terms.
We will not be liable to you if any failure or delay in our performance under these Terms if caused by circumstances beyond our reasonable control (such as but not limited to acts of God, war, terrorism or industrial action, pandemic). No other person has any right to enforce any of these Terms. Any waiver of any provision of the Terms will be effective only if in writing and signed by us. Each of the paragraphs in these Terms operates separately. If any courts or relevant authority decide that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. Any rights not expressly granted herein are reserved.
These Terms and your use of the Service, including any dispute or claim (whether in contract, tort or otherwise) arising out of or in connection with them, will be governed by English law. We both agree that the courts of England and Wales shall have exclusive jurisdiction over any such dispute or claim. However, we acknowledge that in certain cases, if you are purchasing as a consumer, applicable law may allow you to bring a claim (or be sued) in your own jurisdiction.
